Structube — Furniture Store in Nepean Ottawa

Reviews of Structube

• Sadie

  Added 2016.05.10

  Terrible customer service. Why sell a product that is already broken and wasn't even fixed properly? At the least, a store credit would of been nice..
• Samantha

  Added 2015.12.15

  My table and six chairs were delivered on the scheduled day but the table was damaged. I got varying information from staff when I called (we "guarantee the surface of the table won't peel due to the chip..."; "we can't put this in writing but we assure you..."; "we can't promise anything and if you accept the $100 off, it's a final sale with no applicable warranty"). Not trusting the table wouldn't suffer further damage due to the chip, I inquired about exchanging it; yes, that's a possibility. But they'd have to pick mine up "this week" (mid-July) but would be unable to bring a new table until... mid-October. Why the rush? "Store policy..."
• Grace

  Added 2015.06.21

  Long story short, I brought it home (once it was so called fixed again) and it broke before I even used it. I sent an email to their head office seeing as that's only way to deal with an issue, and the Merivale store manager called me back saying I wouldn't get my money back (or even a store credit) and that there was nobody else I could speak to if I wanted to discuss further...
• Sofia

  Added 2014.09.24

  My advice? If you want somewhat affordable furniture, are extremely patient and not worried that what you're told will actually be the case if you have issues with your order, it's a fine place to go. If you're thinking of making an informed purchase? Don't go there. I sure won't go back.
• Everett

  Added 2014.08.16

  My first experience with buying a structure product was terrible! I bought a discounted floor model which happened to be already broken when the sold it to me. They reassured me that it was fixed and I wouldn't have any issues with it. When I paid for it, the sales rep informed me if there were any deficiencies with the product, I could get a refund or store credit (at the least). After I paid for it, the console table still needed to be fixed again with glue and screws since a screw fell out of it when I was trying to take it out of the store.
• Levi

  Added 2014.07.20

  Furniture is excellent quality for price.
• Riley

  Added 2014.01.20

  I ended up returning the table and chairs. And waiting 6 days for the refund to be confirmed, instead of the one business day I was told by staff who suggested I'd just drive to the store as "it takes one business day "; glad I waited for a proper confirmation.
• John

  Added 2014.01.06

  I ordered and paid for a coffee table in September (along with several other items for a total of over $3000). It was due to be back in stock and delivered in November. Come November, it changed to December without any direct notification. I had to call and ask. After calling again on Dec 20, I learn it's now due late February and is also holding up the delivery of 2 other items. This is unacceptable. I have cancelled the order and want to warn others that they have serious supply issues along with misleading Marketing. Unless it's in stock, DO NOT ORDER.
• Ella

  Added 2014.01.06

  You have outfitted my counselling office with beautiful furniture. Many clients have commented how they feel so much more at home and comfortable in the new office. This is so meaningful for people.
• Eli

  Added 2013.12.13

  This was a very unpleasant experience. First, staff are not proactive at even acknowledging you when you walk in the store (or spend an hour there...). That should have been a sign of what was to come.
• Zoey

  Added 2013.06.15

  overall happy, but my goodness allow access to washrooms for customers.... couldn't relieve myself while my wife and kids were shopping... i seriously tried to find of another store that doesnt allow access to washroom to its customer and i couldn't find one..
• Ryan

  Added 2013.06.11

  I placed another order with them and I'm planning on cancelling it because of the terrible first experience I had.